Troubleshooting Bluetooth connection issues for Automower® robotic lawn mowers

Bluetooth provides a stable connection between the Automower® Connect app and Automower® robotic lawn mower, provided you are within 30 metres (100 feet) and there are no obstacles in the way. However, you may occasionally experience problems with pairing or connecting.

Try this first

These basic steps resolve most Bluetooth issues:

• Stay close to Automower®. Make sure that you are within 5 metres (16 feet) and remain close until pairing is complete.
• Restart Automower®. See How to restart Automower®.
• Restart your mobile device. This clears temporary software glitches that may be preventing the connection.
• Check your Bluetooth settings. Make sure that Bluetooth is enabled on your phone and for the Automower® Connect app. Android users should also enable location services. See Enable location services and Bluetooth access.

If the problem persists, continue with the steps below.

Further troubleshooting

1. Check for an existing connection

Check if Automower® is already connected to another device. If the maximum number of connections is already in use, no additional devices can connect until one is disconnected. Automower® NERA, Aspire™ R6V, 308V and 312V support two simultaneous Bluetooth connections; all other models support one.

2. Remove the existing pairing and re-pair

1. Open the list of Bluetooth-connected devices on your phone: For iPhone users: Navigate to Settings > Bluetooth. For Android users: Swipe down from the top of the screen and tap Bluetooth.
2. If Automower® appears in the list, unpair it: For iPhone users: Unpair your mower. For Android users: Unpair your mower.
3. Try pairing again, following the instructions in the Automower® Connect app. For general pairing instructions, see How to add an Automower® robotic lawn mower to Automower® Connect.

3. Approve the pairing request on your phone

On some phones, the Bluetooth pairing request can be easy to miss. Watch for a notification or pop-up and make sure to approve it when it appears.

4. Reinstall the Automower® Connect app

Uninstall the Automower® Connect app from your mobile device, then reinstall it from the app store and try connecting again.

5. Check the PIN code if pairing fails

If pairing fails, an incorrect PIN code may be the cause. Automower® requires the PIN set during first activation. If it has not been changed from the factory default, it is 1234 for mowers produced October 2023 and later, and 0000 or 1111 for older models. See How to change or recover the Automower® PIN code.

6. If you have multiple mowers

Ensure that you are attempting to connect to the correct mower by checking the serial number found on the rating plate of the product.

Still not working?

If you have tried all of the steps above and the connection is still not working, contact your local Husqvarna dealer.